Multiplex - Management Foundations and Virtual Coaching Program
Background
The Multiplex Management Foundations and Virtual Coaching Program was designed to prepare new managers for success within the Multiplex management framework. Integral collaborated closely with Multiplex to deliver a scalable, technology-enabled coaching experience via our platform, Able.
Multiplex is a construction industry leader specialising in high-rise buildings, mixed-use developments, high-end residential, education, health, and civil infrastructure projects. The program supports 110 new managers across Australia and the UK, delivered through a coach pool of 13 experienced coaches. Able was configured to manage surveys, development plans, and coaching journeys seamlessly within one integrated environment.
The program continues in 2025 with an additional cohort of new managers in both Australia and the UK.
The Challenge
Our brief from Multiplex was to address several critical issues impacting the effectiveness of their new manager development:
The organisation was experiencing low coaching uptake and limited completion rates in previous new manager programs. A further challenge was their existing survey infrastructure, which was embedded in the client's LMS, limiting flexibility and data insights needed to drive program improvements. Through our initial discovery work, we also identified that multiple participant touchpoints across disconnected platforms were creating confusion and friction in the learning journey.
The Solution/Approach
Working closely with Multiplex, we co-designed updates to their New Manager process, building complementary digital features within Able to create a more cohesive participant experience.
We migrated the client's survey into Able for centralised administration and reporting, providing greater flexibility and deeper insights into participant development needs. We also integrated the client's development plans into Able, enabling streamlined completion and progress tracking throughout the coaching journey.
Core to the success of the program was establishing automated communication flows between the client's LMS and Able, ensuring participants could move smoothly from survey completion to report debriefs and coaching commencement. This removed barriers and created a seamless end-to-end experience.
The program launched with a carefully sequenced rollout:
January 2025: Program scoping and feature design
March 2025: Launch of Self & Manager Surveys
June 2025: Coaching programs commenced (6 sessions per participant)
Ongoing: Continued delivery and platform optimisation
The Outcome
The client has reported that this version of the New Manager program is their most successful to date, with significantly higher survey completion and coaching engagement rates compared to previous years. Participants have provided positive feedback on the clarity and accessibility of the end-to-end process.
The program has achieved an impressive coaching program rating of 9.14/10, demonstrating strong participant satisfaction and engagement. The success of the initial cohort has led to the program's continuation in 2025, with additional cohorts of new managers across both Australia and the UK benefiting from this integrated approach to leadership development.